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Delivery Information

Apoteka Online has signed a contract with the courier service Daily Express and delivery is made on the territory of the Republic of Serbia through this service. Export of goods to foreign countries is done through DHL and PostExport.

For all orders received by 12 noon from Monday to Friday, the approximate delivery time is 2-4 working days for the entire territory of the Republic of Serbia. In the event that the order is placed over the weekend (Saturday and Sunday), delivery is made as for orders received on Monday - so the next working day.

Deliveries are not made on Saturdays and Sundays.

Additional information
The items will be packed so that they cannot be damaged by the usual handling of the goods in transport. When taking over the product, the buyer is obliged to check for any damage and immediately report it to the courier who delivered the goods, ie refuse to take over the shipment on which external damage is visible. All subsequent product complaints due to damage caused during delivery will not be accepted.

When picking up the product, the customer is required to sign a delivery note taken by a Daily Express delivery worker. The delivery note is considered a confirmation of delivery and collection of goods.

The courier service delivers the goods to the address, ie. does not enter the living space.


Restrictions on delivery of goods
Delivery of items purchased on the website www.apotekaonline.rs is done exclusively through the courier service Daily Express in the territory of the Republic of Serbia. Delivery outside the territory of the Republic of Serbia, ie export of goods, is performed exclusively through the DHL service and PostExport of the Post of Serbia.


Delivery price
For the territory of the Republic of Serbia:

For ordered goods up to 3,000.00 RSD, delivery is charged 260.00 RSD (VAT is included in the price). For goods whose value is over 3,000.00 RSD, delivery is free.

For international delivery:

For the export of goods abroad via the PostExport service of the Post of Serbia, the delivery price is for:

Zone I (Slovenia, Croatia, Republika Srpska, Bosnia and Herzegovina, Montenegro, Northern Macedonia) - RSD 1,280.00
Zone II (Other European countries) - 1,790.00 RSD
Zone III (Asia, Africa, America, Australia and other countries) - RSD 2,650.00
Delivery time is 15 days or more (depending on the country of delivery)

For the export of goods abroad via DHL service, the delivery price is 2700 RSD. Delivery time is 1-5 working days (depending on the country to which the delivery is made)

The delivery price includes taxes. The price includes delivery of the package to the buyer's address with the corresponding taxes and customs duties at the expense of the seller. A possible additional cost may be customs duties borne by the buyer depending on the country to which the package is sent.

For any additional questions, complaints or checking the current location of your shipment, please contact us at the following e-mail address: info@apotekaonline.rs

Republic of Serbia - Delivery price or free delivery includes delivery of packages up to 5 kg in weight to the customer's address. For packages over 5 kg in weight and packages of larger dimensions, a surcharge is possible, for which the customer will certainly be notified after the check with the courier services. Please reply to this E-Mail if you have additional questions.

Abroad - The price includes delivery of packages up to 2 kg in weight to the buyer's address with the corresponding taxes and customs duties at the expense of the seller. A possible additional cost may be customs duties borne by the buyer depending on the country to which the package is sent. For packages over 2 kg in weight and packages of larger dimensions, a surcharge is possible, for which the customer will certainly be notified after the check with the courier services.


Special conditions for orders from abroad
Special note - Due to the specifics of the goods, we recommend that you check with Customs in your country if you can import the item you are interested in (pay special attention to products taken orally because regardless of whether they are registered as Dietary Supplements and are free to sell, each country, each Customs has its own local regulations and it may happen that their import is not allowed.If Customs does not allow the import of certain items, if the cost of returning the package is higher than the value of the goods, Apotekaonline reserves the right not to accept return of goods, in this situation Apotekaonline will not be able to refund the money because we have informed you in a timely manner about the possible situation.

Apotekaonline confirms that all items on the portal www.apotekaonline.rs are free for sale via the Internet, we also confirm and guarantee that all ordered goods will be sent within the agreed time to the end customer. Apotekaonline guarantees that the paid delivery price includes the costs of customs and courier service, the country of export (Serbia).

Apotekaonline cannot guarantee and does not know whether there will be import customs costs, this depends on the specifics of the package as well as on the decision of the customs of the importing country (buyer). Apotekaonline disclaims liability if for any reason the Customs of the importing country does not wish to clear the package. In this case, Apotekaonline reserves the right to refund the money