Pharmacy Online has a contract with the Daily Express courier service and it is delivered on the territory of the Republic of Serbia through this service. Exports of goods to foreign countries are done through DHL and PostExport.
For all orders received up to 12h from Monday to Friday, the approximate delivery time is 2-4 business days for the whole territory of the Republic of Serbia. In case the order is placed on weekends (Saturdays and Sundays), the delivery is done as well as for the orders received on Monday - so next business day.
Deliveries are not made on Saturdays and Sundays.
The items will be packed so that they cannot be damaged by normal handling of the goods in transit. When picking up the product, the buyer is obliged to check for any damage and immediately advertise it to the courier who delivered the goods, or refuse to take over the shipment, which shows the external damage. Any subsequent product claims for shipping damage will not be considered.
When picking up the product, the customer is required to sign the delivery note taken by the Daily Express delivery worker. The delivery note is considered to be a receipt and delivery note.
The courier service delivers the goods to the address, ie. does not bring into the living space.
Delivery restrictions on goods
Delivery of items purchased on the site www.apotekaonline.rs is made exclusively through the Daily Express courier service in the territory of the Republic of Serbia. Delivery outside the territory of the Republic of Serbia, ie export of goods, is done exclusively through the service of DHL and PostExport Post of Serbia.
For the territory of the Republic of Serbia:
For goods ordered up to 3,000.00 RSD, delivery charge is 260.00 RSD (VAT included). For goods over 3,000.00 RSD, shipping is free of charge.
For international delivery:
For the export of goods abroad through the PostExport service of Post of Serbia, the shipping price is for:
- Zone I (Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Northern Macedonia) - 1,280.00 RSD
- Zone II (Other European countries) - 1,790.00 RSD
- Zone III (Asia, Africa, America, Australia and other countries) - 2,650.00 RSD
Delivery time is 15 days or more (depending on the country of delivery)
For export of goods abroad through DHL service, the shipping price is 2,700.00 RSD. Delivery time is 1-5 business days (depending on the country of delivery)
Shipping cost is with tax. The price includes the delivery of the parcel to the buyer's address with the associated tax and customs at the seller's expense. A possible additional cost may be a customs charge against the buyer, depending on the country to which the package is being shipped.
For any additional questions, complaints or checking the current location of your shipment, please contact us at the following e-mail address: [email protected]
Special conditions for orders from abroad
Apotekaonline confirms that all items on the portal www.apotekaonline.rs free for sale via the Internet, we also acknowledge and guarantee that all ordered goods will be sent within the agreed deadline of the buyer. Apotekaonline warrants that the paid price of delivery includes the costs of customs and courier services, export countries (Serbia).
Apotekaonline cannot guarantee and does not know whether there will be the cost of imported customs, this depends on the specifics of the package and the decision of the customs of the importer's country (buyer). Apotekaonline disclaims responsibility if for any reason the customs of the country of importers does not want to do the package. Apotekaonline in this case reserves the right to refund money to the buyer reduced to all costs of import and export duties and the cost of postage at the moment when the package is refunded.
By creating a purchase order, you accept these special conditions for orders from abroad (outside the territory of the Republic of Serbia).